FAQ

Answers to the questions we get most about shipping, preorders, live breaks and selling your cards. Still have a question? Contact us.

Shipping & Orders

How fast do orders ship?

In-stock orders ship within 3 business days. Live break purchases ship twice a week. See our Shipping Policy for details.

Do you ship internationally?

Yes, we ship within the US and internationally.

Is your product sealed and authentic?

Yes. Sealed product ships factory sealed in its original wrapping, straight from authorized distribution.

Preorders

How do preorders work?

Preorder items ship as soon as they arrive from our distributor. If your cart mixes in-stock and preorder items, the whole order ships together once everything arrives, so place separate orders if you want in-stock items sooner.

What happens if a release is delayed?

Release dates are set by The Pokémon Company and its distributors and can change. We email every affected customer with updates and ship the moment product lands.

Cancellations & Returns

Can I cancel or return an order?

Trading cards and products containing them are final sale. Preorders are non-refundable. Cancellations carry a 10% fee. Eligible returns must be sent back within 7 days of delivery, and shipping costs are not refunded. See our Refund Policy for details.

Products

Do you sell Japanese and Chinese Pokémon cards?

Yes. We carry English, Japanese and Chinese sealed Pokémon products, English singles, and PSA and CGC graded cards.

How do live pack breaks work?

Buy packs from our Live Pack Break listing and we open them live on our TikTok and YouTube streams. Add your username in the order notes and we'll shout you out on stream. Your cards ship to you after the break.

Selling & Rewards

Can I sell my cards to you?

Yes. Submit your cards through our buylist and choose payment by PayPal, Venmo or store credit once we approve and receive them.

Do you offer rewards?

Yes. Our loyalty program earns you points for every dollar you spend.